Her Majesty’s passport office has taken steps to ensure that disabled citizens are catered to in a number of ways. No matter what kind of disability you (or your loved one) may have, the UK government will help you get your needs met as efficiently as possible. Take a look at some of the options that might help make your passport application easier.
Upload a Photograph Digitally
With the advances of modern technology, there are a few new services which might just make your life easier. For starters, it is now possible to upload your passport photo online, via an easy-to-use app called Smartphone iD. This not only saves time and energy, but avoids the physically uncomfortable experience of being lifted from a wheelchair into a photobooth. If a particular disability results in a person not meeting passport photo criteria, send more details in an application and send supporting documentation. During an online application a photo will be digitally checked for compliance. Even if your photo doesn’t meet the guidelines, simply submit it along with a doctor’s letter stating the condition and whether it is temporary or permanent.
Signature Solutions
For those unable to sign their passports, the phrase “holder not required to sign” will appear in place of a signature. During an online application you’ll need to explain the reasons for not being able to sign, and attach supporting documentation. For those applying via a hardcopy, if you cannot write for any reason, someone may sign on your behalf.
Interview Attendance and Wheelchair Access
If mental or physical health conditions prevent you or a loved one from attending an identity interview, include a doctor’s note with your application. If you are applying via paper form, explain further in section 8. A number of passport identity interview offices have wheelchair access, you can check your local office here. It should be noted that every Passport Customer Service Centre in the UK provides wheelchair access. Most of these have disabled toilets, but some are located within a surrounding building. Learn more here.
Assistance for Deaf and Blind Citizens
All British Passport Customer Service Centres are equipped with inductive loops and staff members trained in sign language. There are also quiet rooms without background noise. It is recommended to book an appointment in advance if you would like assistance with your passport application.
Blind and partially sighted Brits can benefit from a passport application guidance booklet which is available in braille, audio tape and in large print format. You can also apply via phone if you struggle with your sight. A trained staff member will physically fill out a form for you with the information provided and this will be sent to you for signing. You can choose to have your name and passport expiry date printed on a braille sticker and attached to your passport when you apply.
